Contact

We're here to help

Have a question about your order, a product, or anything else? We would love to hear from you. Send us a message using the form below — we read every message and reply Monday–Friday, usually within 1–2 business days.

Looking for a quick answer?

Many questions are answered right away — try one of these first.

Prefer to email us?
Write to support.vella.shop@gmail.com — we reply Monday–Friday, usually within 1–2 business days.

Frequently Asked Questions

Find a quick answer below — if you still need help, send us a message using the contact form on this page.

How can I track my order?

We email your tracking number from support.vella.shop@gmail.com when your order ships. Enter that tracking number on our Track Your Order page to see the latest delivery status. Tracking can take 24–48 hours to appear after shipping. Keep your order number handy — if you need help, include it when you email us. If your order has not arrived after 10 business days, please contact us at support.vella.shop@gmail.com with your order number.

How long does shipping take?

Orders usually ship within 1–2 business days from our US warehouse. Delivery typically takes 3–8 business days from the day your order is placed, depending on your location and the product. Delivery times are estimates, and delays can happen during peak season or severe weather.

Is shipping free?

Yes — we offer FREE shipping on all orders within the United States.

Where do orders ship from?

Orders ship from our warehouse in the United States.

Do you ship outside the United States?

No: we currently ship within the United States only (free US shipping from our US warehouse).

What is your return policy?

If you change your mind, you can return an unused product in its original packaging within 30 days of delivery. Please contact us first at support.vella.shop@gmail.com and we will send you the return instructions. Return shipping costs for change-of-mind returns are covered by the customer. Refunds are issued to your original payment method once we confirm the return — please allow 5–10 business days for the refund to appear on your statement. See our full Refund Policy.

My item arrived damaged or defective — what should I do?

Contact us with the order number and a photo of the damage; we will arrange a replacement or a refund.

Can I change or cancel my order?

Contact us as soon as possible; if the order has not been prepared for shipping yet, we will do our best to change or cancel it.

What payment methods do you accept?

Visa, Mastercard, American Express, Maestro, PayPal and Shop Pay at checkout.

How do I contact you?

Email us at support.vella.shop@gmail.com — we reply Monday–Friday, usually within 1–2 business days. You can also use the chat button on our store, or send us a message using the contact form on this page.