Refund policy

Refund Policy

We want you to love what you ordered. If something arrives damaged, defective, or wrong, contact us within 30 days of delivery at support.vella.shop@gmail.com and we'll make it right — with a replacement or a refund.

To help us resolve it quickly, please include your order number and a photo of the problem.

Changed your mind? You can return an unused product in its original packaging within 30 days of delivery. Please contact us first at support.vella.shop@gmail.com and we'll send you the return instructions. Return shipping costs for change-of-mind returns are covered by the customer.

Refunds are issued to the original payment method once we confirm the return. Please allow 5–10 business days for the refund to appear on your statement.

If you have any questions about your order, write to support.vella.shop@gmail.com — we answer every message.